Managed IT For A Non Profit
A non-profit organization that caters to people who have disabilities was having problems with their IT support. Their Service Provider had a slow response time and did not provide a proper service-level agreement (SLA). Klik Solutions became involved to determine what can be done to reduce costs and, at the same time, assist with the cause.Client Profile
A Non-profit organization provides individualized care for disabled adults with intellectual and developmental disabilities in Southern and Central Maryland. They give a wide array of opportunities to help individuals become a part of society. From community participation to skills transfer, they provide all necessary tools to assist with employment.
The Challenge
The organization had difficulties with their service provider. In addition to a slow response time and poor-quality SLAs, they were repeatedly double-billed for the Internet. This situation made them look for other better options.
The Solution
- Klik Solutions consolidated VOIP and internet bills. Also, on the Client’s behalf, we reduced costs by negotiating with the vendors.
- Klik Solutions partnered with the Client to implement complete Managed Services.
The Results
- Klik Solutions consolidated Client’s VOIP and Internet bills and negotiated lower costs with the vendors on their behalf.
- In this partnership, complete Managed IT Services were implemented.
