Managed IT for a Non-Profit

Managed IT For A Non Profit

A non-profit organization that caters to people who have disabilities was having problems with their IT support. Their Service Provider had a slow response time and did not provide a proper service-level agreement (SLA). Klik Solutions became involved to determine what can be done to reduce costs and, at the same time, assist with the cause.

Client Profile

A Non-profit organization provides individualized care for disabled adults with intellectual and developmental disabilities in Southern and Central Maryland. They give a wide array of opportunities to help individuals become a part of society. From community participation to skills transfer, they provide all necessary tools to assist with employment.

The Challenge

The non-profit organization had difficulties with their service provider. In addition to a slow response time and poor-quality SLAs, they were repeatedly double-billed for the Internet. This situation made them look for other better options.

The Solution

  • Klik Solutions consolidated VOIP and internet bills. Also, on the Client’s behalf, we reduced costs by negotiating with the vendors.
  • Klik Solutions partnered with the Client to implement complete Managed Services.

The Results

  • Klik Solutions consolidated Client’s VOIP and Internet bills and negotiated lower costs with the vendors on their behalf.
  • In this partnership, complete Managed IT Services were implemented.