Technical analyst, field support

Technical analyst, field support

LocationUSA, Baltimore

The Field Service Technician will provide technical service and customer support during field visits or dispatches; manage all on-site installation, repair, maintenance, and tasks; diagnosing errors or technical problems and determining proper solutions, as well as work with our teams remotely to solve any client issues, outages, maintenance, etc. will provide technical service and customer support during field visits or dispatches; managing all on-site installation, repair, maintenance, and tasks; diagnosing errors or technical problems and determining proper solutions, as well as work with our teams remotely to solve any client issues, outages, maintenance, etc.

Role and Responsibilities:

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on-site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safe manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with the technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

What you bring to the role:

Proven Field Service experience

Ability to troubleshoot, test, repair, and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification

Must have own vehicle and valid driver’s license

Familiar with ConnectWise Manage, ConnectWise Automate, and Auvik is a plus

We offer:

Opportunity for personal and professional growth

Work with modern technologies

Paid vacation and sick leave

Reasonable reimbursement of taxi when working at night

Medical insurance

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