Technical analyst, field support
LocationUSA, Baltimore
The Field Service Technician will provide technical service and customer support during field visits or dispatches; manage all on-site installation, repair, maintenance, and tasks; diagnosing errors or technical problems and determining proper solutions, as well as work with our teams remotely to solve any client issues, outages, maintenance, etc. will provide technical service and customer support during field visits or dispatches; managing all on-site installation, repair, maintenance, and tasks; diagnosing errors or technical problems and determining proper solutions, as well as work with our teams remotely to solve any client issues, outages, maintenance, etc.
Role and Responsibilities:
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with the technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
What you bring to the role:
Proven Field Service experience
Ability to troubleshoot, test, repair, and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification
Must have own vehicle and valid driver’s license
Familiar with ConnectWise Manage, ConnectWise Automate, and Auvik is a plus
We offer:
Opportunity for personal and professional growth
Work with modern technologies
Paid vacation and sick leave
Reasonable reimbursement of taxi when working at night
Medical insurance