IT Support for Pros | Klik.Solutions - MANAGED IT SERVICES

PRO IT Support

IT Support that works for you

Your mission is to advance IT in order to move your organization forward. As an IT leader, you’re the technology strategist, creating the vision to create business growth opportunities. That demands supporting current users and technologies while implementing improvements. Klik.Solutions unique, flexible IT Support works as your internal IT team, expertly managing time consuming daily tasks and supporting new initiatives so you can focus on strategic execution.

An Advanced IT Support System

IT teams like yours are typically strained. Your organization allocates resources to focus on core business activities. This leaves IT leaders grinding to simply keep up with supporting users and technology. Klik.Solutions is your internal support team – outsourced. We’ve developed a cost effective, agile process for support built on our investment in robust tools and platforms.  A detailed approach to support that includes transparent communication and accountability. A better version of your internal IT team.

PROCESS FOR RESOLUTION

EXPERIENCE

INTEGRATION

COMMUNICATION

ACCOUNTABILITY

A Total IT Support Staff Working for You

24x7 Help Desk

24x7 Help Desk

Support starts with Level 2 techs as your first level of response. Our operations centers in Baltimore, MD and Kyiv, Ukraine are wholly staffed by Klik.Solutions techs and engineers. This enables us to expertly resolve tickets of any severity level with SLA while clearly communicating with your team. Help desk support protocols and escalations are tailored to your requirements.

24x7 Engineering Support

Klik.Solutions engineers and project managers on our US and European teams are highly skilled and hold multiple certifications. You’ll have infrastructure, network, cloud, application & project management expertise available for any project or issue. Klik.Solutions is a product agnostic company with the expertise to support and work with the technologies you do.

Secure Your People
24x7 Project Support

24x7 Project Support

Klik.Solutions and engineers, project managers & techs work in concert within a sophisticated project management platform. From accurate scope & planning through execution, we keep your IT projects on time and within budget. Our teams in the US and Europe give you the flexibility to implement projects around your business hours while maintaining the highest level of expertise. All available to integrate with your team as you need us.

Hands Around the World

The world continues to get smaller for business. That’s why it’s so important to have trusted techs available to get the job done wherever your business lives. If your business does business in the middle of nowhere or the other side of the world, Klik.Solutions has you covered.

  • Qualified SiteHands Techs on site
  • Project managed by Klik global engineers
  • Access to over 20,000 techs
  • Screened, skilled, certified
  • Network, Infrastructure & Data Center
  • Desktop & End User Support
  • New Office Deployments & Moves
  • Emergency On-Site Support

Testimonial - New Remote Location Setup

“The team was on site exactly when they were scheduled to be. We confirmed (everything) was all online and that (our people) were able to connect laptops wirelessly. Everything is looking good…the SiteHands techs did a great job for us!”

Keith – IT Manager

Global IT Support. Local Presence.

Your organization is covered 24×7 with IT Support from Klik.Solutions teams in Baltimore, Kyiv & Amsterdam. Technology experts including engineers, project managers & support techs – all Klik.Solutions employees – provide IT Services within and around your schedule. Feel confident in your IT Support any time, day or night.

US OFFICES

Corporate HQ - Baltimore, MD
US Operations - Baltimore, MD
Baltimore, MD Data Center
Dallas, TX Data Center

AMSTERDAM

Operations Center
Cloud Engineering Team
European Data Center

Kyiv

European Operations Center

map klik.solutions locations

Testimonials & Case Studies

Testimonial
Testimonial
Andrew - System Admin, IP Law Firm
"Highly recommend Klik...easy to work with, work with us on around our time and in our budget range. I like how you always introduce new solutions, transparent with work you do and how you know how we deal with our data and compliance and keep our data intact and safe."
Case Study
Case Study
Co-Managed IT Client - Emergency System Response

Request A Proposal

“I love that the techs get right to work! And most times a resolve is completed immediately. I’ve always been greeted by someone professional and eager to assist. Austin did a great job and also educated me in the process! can’t beat that. Great job!!”

Margaret – CIO, Law Firm

Klik.Solutions
COVID-19 Update

Klik.Solutions continues to monitor the latest ongoing updates regarding COVID-19 “coronavirus”… 

Klik.Solutions has put our well planned, thoroughly tested internal contingency plans into action, maintaining our high level of client services without impact. 

As of this update, our SLA’s for ticket resolution are holding at 98%. This is considered excellent especially in light of the elevated ticket volume as clients adapt to a mobile workforce.

Essential client projects are also proceeding as planned with no disruption from the Klik team.

We are proud of the efforts of our entire team and are standing by to help you navigate these unprecedented times. Please continue to email help@kliksupport.com for any assistance.

For more information contact info@klik.solutions or call 888.959.1196.

Stay Healthy!