IT FOR IT PROS
PRO IT Support
IT Support that works for you
Your mission is to advance IT in order to move your organization forward. As an IT leader, you’re the technology strategist, creating the vision to create business growth opportunities. That demands supporting current users and technologies while implementing improvements. Klik.Solutions unique, flexible IT Support works as your internal IT team, expertly managing time consuming daily tasks and supporting new initiatives so you can focus on strategic execution.
An Advanced IT Support System
IT teams like yours are typically strained. Your organization allocates resources to focus on core business activities. This leaves IT leaders grinding to simply keep up with supporting users and technology. Klik.Solutions is your internal support team – outsourced. We’ve developed a cost effective, agile process for support built on our investment in robust tools and platforms. A detailed approach to support that includes transparent communication and accountability. A better version of your internal IT team.
PROCESS FOR RESOLUTION
Our process is built for fast resolution, not just response.. Whether a ticket is received by our experienced first level techs or escalated by your team to our engineers, we employ a collaborative approach based on custom protocols to resolve tickets quickly. That includes access to our entire technical team from help desk through leadership. All backed by aggressive SLA’s.
Our support team is consistently refined and managed by leadership with incredible experience. That includes creating tailored support globally for organizations like Google, Toyota, Goldman Sachs, and Unilever. Our methodology integrates our help desk, engineers, project managers, and leaders into your organization seamlessly.
We’ve designed a system that easily integrates tickets and workflows between your organization and ours. Support, tickets, escalation protocols and service hours are all tailored to your requirements. We’ll be your first level of response or start as your escalation point. You and your people will have confidence in our team working how you need us, when you need us.
You and your end users have consistent, clear communication with our team. It starts with multiple ticket origination methods – email, phone, etc. – removing barriers to support. Then, issues and resolutions are clearly communicated to end users in non technical terms. Additionally, our engineers, project managers & leadership clearly communicate with your team with detailed documentation for support.
One of the most challenging aspects of your IT leadership role is clearly demonstrating value to management and end users. We have you all covered with detailed documentation & tickets, executive reporting dashboard so you can see our performance in real time, and highly detailed, accurate billing. This level of transparency holds us accountable for every ticket, every project & every dollar.
A Total IT Support Staff Working for You
24x7 Help Desk
Support starts with Level 2 techs as your first level of response. Our operations centers in Baltimore, MD and Kyiv, Ukraine are wholly staffed by Klik.Solutions techs and engineers. This enables us to expertly resolve tickets of any severity level with SLA while clearly communicating with your team. Help desk support protocols and escalations are tailored to your requirements.
24x7 Engineering Support
Klik.Solutions engineers and project managers on our US and European teams are highly skilled and hold multiple certifications. You’ll have infrastructure, network, cloud, application & project management expertise available for any project or issue. Klik.Solutions is a product agnostic company with the expertise to support and work with the technologies you do.
24x7 Project Support
Klik.Solutions and engineers, project managers & techs work in concert within a sophisticated project management platform. From accurate scope & planning through execution, we keep your IT projects on time and within budget. Our teams in the US and Europe give you the flexibility to implement projects around your business hours while maintaining the highest level of expertise. All available to integrate with your team as you need us.
Global IT Support. Local Presence.
Your organization is covered 24×7 with IT Support from Klik.Solutions teams in Baltimore, Kyiv & Amsterdam. Technology experts including engineers, project managers & support techs – all Klik.Solutions employees – provide IT Services within and around your schedule. Feel confident in your IT Support any time, day or night.
Corporate HQ - Baltimore, MD
US Operations - Baltimore, MD
Baltimore, MD Data Center
Dallas, TX Data Center
Cloud Engineering Team
European Data Center
European Operations Center
Testimonials & Case Studies
Andrew - System Admin, IP Law Firm
Co-Managed IT Client - Emergency System Response
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