IT for Pros
IT Support that works for you
Your mission is to advance IT to advance business. As an IT leader, you’re the technology strategist, creating the vision to move your organization forward. Klik.Solutions unique, flexible IT Support works as your internal IT team, expertly managing time consuming daily tasks so you can focus on strategic execution.
A Complete IT Support System
Klik.Solutions built a support system that integrates a full ConnectWise suite with additional 3rd party tools deployed with efficient internal controls & processes. Our team of higher level, personable techs are adept at resolving issues while keeping end users happy. You benefit from outsourced IT support that balances people and technology for positive outcomes.
Our process is built for fast resolution, not just response.. Whether a ticket is received by our experienced first level techs or escalated by your team to our engineers, we employ a collaborative approach based on custom protocols to resolve tickets quickly. That includes access to our entire technical team from help desk through leadership. All backed by aggressive SLA’s.
Our support team is consistently refined and managed by leadership with incredible experience. That includes creating tailored support globally for organizations like Google, Toyota, Goldman Sachs, and Unilever. Our methodology integrates our help desk, engineers, project managers, and leaders into your organization seamlessly.
We’ve designed a system that easily integrates tickets and workflows between your organization and ours. Support, tickets, escalation protocols and service hours are all tailored to your requirements. We’ll be your first level of response or start as your escalation point. You and your people will have confidence in our team working how you need us, when you need us.
You and your end users have consistent, clear communication with our team. It starts with multiple ticket origination methods – email, phone, etc. – removing barriers to support. Then, issues and resolutions are clearly communicated to end users in non technical terms. Additionally, our engineers, project managers & leadership clearly communicate with your team with detailed documentation for support.
One of the most challenging aspects of your IT leadership role is clearly demonstrating value to management and end users. We have you all covered with detailed documentation & tickets, executive reporting dashboard so you can see our performance in real time, and highly detailed, accurate billing. This level of transparency holds us accountable for every ticket, every project & every dollar.
A Total IT Support Staff for Your IT Leadership
24x7 Help Desk
Support starts with Level 2 techs as your first level of response. Our operations centers in Baltimore, MD and Kyiv, Ukraine are wholly staffed by Klik.Solutions techs and engineers. This enables us to expertly resolve tickets of any severity level with SLA while clearly communicating with your team. Help desk support protocols and escalations are tailored to your requirements.
24x7 Engineering Support
Klik.Solutions engineers and project managers on our US and European teams are highly skilled and hold multiple certifications. You’ll have infrastructure, network, cloud, application & project management expertise available for any project or issue. Klik.Solutions is a product agnostic company with the expertise to support and work with the technologies you do.
24x7 Project Support
Klik.Solutions and engineers, project managers & techs work in concert within a sophisticated project management platform. From accurate scope & planning through execution, we keep your IT projects on time and within budget. Our teams in the US and Europe give you the flexibility to implement projects around your business hours while maintaining the highest level of expertise. All available to integrate with your team as you need us.