IT FOR IT PROS
PRO IT Support
IT Support that works for you
Your mission is to advance IT in order to move your organization forward. As an IT leader, you’re the technology strategist, creating the vision to create business growth opportunities. That demands supporting current users and technologies while implementing improvements. Klik.Solutions unique, flexible IT Support works as your internal IT team, expertly managing time consuming daily tasks and supporting new initiatives so you can focus on strategic execution.
An Advanced IT Support System
IT teams like yours are typically strained. Your organization allocates resources to focus on core business activities. This leaves IT leaders grinding to simply keep up with supporting users and technology. Klik.Solutions is your internal support team – outsourced. We’ve developed a cost effective, agile process for support built on our investment in robust tools and platforms. A detailed approach to support that includes transparent communication and accountability. A better version of your internal IT team.
PROCESS FOR RESOLUTION
A Total IT Support Staff Working for You
24x7 Help Desk
Support starts with Level 2 techs as your first level of response. Our operations centers in Baltimore, MD and Kyiv, Ukraine are wholly staffed by Klik.Solutions techs and engineers. This enables us to expertly resolve tickets of any severity level with SLA while clearly communicating with your team. Help desk support protocols and escalations are tailored to your requirements.
24x7 Engineering Support
Klik.Solutions engineers and project managers on our US and European teams are highly skilled and hold multiple certifications. You’ll have infrastructure, network, cloud, application & project management expertise available for any project or issue. Klik.Solutions is a product agnostic company with the expertise to support and work with the technologies you do.
24x7 Project Support
Klik.Solutions and engineers, project managers & techs work in concert within a sophisticated project management platform. From accurate scope & planning through execution, we keep your IT projects on time and within budget. Our teams in the US and Europe give you the flexibility to implement projects around your business hours while maintaining the highest level of expertise. All available to integrate with your team as you need us.
Hands Around the World
The world continues to get smaller for business. That’s why it’s so important to have trusted techs available to get the job done wherever your business lives. If your business does business in the middle of nowhere or the other side of the world, Klik.Solutions has you covered.
Testimonial - New Remote Location Setup
“The team was on site exactly when they were scheduled to be. We confirmed (everything) was all online and that (our people) were able to connect laptops wirelessly. Everything is looking good…the SiteHands techs did a great job for us!”
Keith – IT Manager
Global IT Support. Local Presence.
Your organization is covered 24×7 with IT Support from Klik.Solutions teams in Baltimore, Kyiv & Amsterdam. Technology experts including engineers, project managers & support techs – all Klik.Solutions employees – provide IT Services within and around your schedule. Feel confident in your IT Support any time, day or night.
Corporate HQ - Baltimore, MD
US Operations - Baltimore, MD
Baltimore, MD Data Center
Dallas, TX Data Center
Cloud Engineering Team
European Data Center
European Operations Center
Testimonials & Case Studies
Andrew - System Admin, IP Law Firm
Co-Managed IT Client - Emergency System Response
Request A Proposal
“I love that the techs get right to work! And most times a resolve is completed immediately. I’ve always been greeted by someone professional and eager to assist. Austin did a great job and also educated me in the process! can’t beat that. Great job!!”
Margaret – CIO, Law Firm