IT Support | Klik.Solutions - MANAGED IT SERVICES

IT Support for Technology & People

IT support is about more than just technology. It’s about merging people and technology to empower your team, improve culture, and raise client satisfaction. That’s why Klik.Solutions has challenged the established idea of IT Support to deliver an experience unlike any other. Our IT Support model allows you to enjoy a deeper, more personalized, positive experience that gives your people the confidence to simply do more for clients 24×7.

The Impact of Amazing IT Support


Create a more productive environment with efficient, available technology, and personable, satisfying IT Support.


Our team makes your people smile. That positive attitude shines through when your people communicate with your clients.


Empowering your people to comfortably use technology enables you to easily integrate more advanced tools as you grow.


Demonstrating value to clients in how you operate, respond quickly, and create a positive experience makes an impression.


Quality talent demands the best tools for successful outcomes, positive culture, and a happy workplace. Our IT Support delivers.

Consistently Amazing IT Support. 24x7.

Your organization works during your business hours, but your technology works 24×7. That means responding to IT support tickets from users, and automated tickets from your technology. Klik.Solutions unique IT Support system ensures you have consistently high quality of support, expertise, and exceptional experience all day, every day. Our experienced, wholly owned teams in the US and Europe include support techs, engineers and project managers for a total support team 24×7.

IT Support. Reimagined.

Klik.Solutions IT Support is a finely orchestrated, well choreographed system incorporating specialized tools & exceptional IT expertise. Our technical capabilities allow us to stay ahead of technology and intuitively support your environment. This technical prowess enables us to focus more on experience – a culture of collaboration, communication & personalization that inspires your organization to do more.

Support Team

The Klik.Solutions support team is an efficiently choreographed collection of experienced techs, engineers, project manager and IT leaders. It’s the ideal balance of technical expertise to resolve issues and interpersonal skills to communicate with end users in non technical terms. Operating from our locations in the US and Europe, you’ll enjoy an exceptional support experience for planned and unplanned events 24x7.
Executive Leadership

You have access to guidance, strategy & consultation from the entire Klik.Solutions leadership team to ensure your experience is unparalleled. Our collaborative approach and client communication gives us the flexibility to make detailed changes to how we support your unique organization. This gives us the freedom to push the boundaries of our tech comfort zone to improve your organization.

IT Support is more than just help desk. The Klik.Solutions engineering team combines certified technology pros with project managers & senior leadership 24x7. This level of global expertise gives you the confidence knowing major technology emergencies are in the hands of qualified pros any time. It also allows your planned IT projects to be completed around your business hours on time and within budget.

Hands Around the World

The world continues to get smaller for business. That’s why it’s so important to have trusted techs available to get the job done wherever your business lives. If your business does business in the middle of nowhere or the other side of the world, Klik.Solutions has you covered.

  • Qualified SiteHands Techs on site
  • Project managed by Klik global engineers
  • Access to over 20,000 techs
  • Screened, skilled, certified
  • Network, Infrastructure & Data Center
  • Desktop & End User Support
  • New Office Deployments & Moves
  • Emergency On-Site Support

Testimonial - New Remote Location Setup

“The team was on site exactly when they were scheduled to be. We confirmed (everything) was all online and that (our people) were able to connect laptops wirelessly. Everything is looking good…the SiteHands techs did a great job for us!”

Keith – IT Manager

What is your IT challenge?

Share a bit of info and we’ll schedule a FREE 15 minute call to lend our expertise.

“Our previous provider could never figure out why our data wasn’t backing up. Your team did it on the first day of onboarding. Dave is a magician!”

- Rob, Administrator, Law Firm

Global IT Support. Local Presence.

Your organization is covered 24×7 with IT Support from Klik.Solutions teams in Baltimore, Kyiv & Amsterdam. Technology experts including engineers, project managers & support techs – all Klik.Solutions employees – provide IT Services within and around your schedule. Feel confident in your IT Support any time, day or night.


Corporate HQ - Baltimore, MD
US Operations - Baltimore, MD
Baltimore, MD Data Center
Dallas, TX Data Center


Operations Center
Cloud Engineering Team
European Data Center


European Operations Center

map locations

Testimonials & Case Studies

Jim - Partner, Legal Services Firm
"Your help desk is absolutely top notch, no question."
Ken - Vice President, Professional Services Firm
"The customer service from your help desk is unparallelled. Ability to keep us up to date with the technology that works for us and our business and what we’re looking for and making them customizable to the solutions that make sense to us differentiates klik in the market. Also, technical ability from Arthur all the way down we know we’re in great hands. Can’t say enough about you guys."
Joe - President, Executive Recruiting Firm
"Definitely talk to Klik.Solutions for any IT needs. Can’t say enough about their tech team. They respond fast, do whatever it takes to resolve any issues any time. My first experience was when they fixed an issue within 30 minutes on Easter Sunday!...They keep our business running and are always there when we need them."
Case Study
Case Study
Mid-Night Emergency System Restore

Request A Proposal

“I love that the techs get right to work! And most times a resolve is completed immediately. I’ve always been greeted by someone professional and eager to assist. Austin did a great job and also educated me in the process! can’t beat that. Great job!!”

Margaret – CIO, Law Firm

COVID-19 Update

Klik.Solutions continues to monitor the latest ongoing updates regarding COVID-19 “coronavirus”… 

Klik.Solutions has put our well planned, thoroughly tested internal contingency plans into action, maintaining our high level of client services without impact. 

As of this update, our SLA’s for ticket resolution are holding at 98%. This is considered excellent especially in light of the elevated ticket volume as clients adapt to a mobile workforce.

Essential client projects are also proceeding as planned with no disruption from the Klik team.

We are proud of the efforts of our entire team and are standing by to help you navigate these unprecedented times. Please continue to email for any assistance.

For more information contact or call 888.959.1196.

Stay Healthy!