Managed IT & Service Desk

MSP CompleteMSP Complete AdvancedMSP Complete Plus
Includes Premium SLA
Unlimited 24×7 Access to Service Desk
Includes Premium SLA
Live Chat Support
TXT To Ticket
Third Party Vendor Support *
24×7 Proactive Monitoring and Alerting
Client Documentation Portal
Secure Password Vault
Unlimited Onsite Remediation
Microsoft 365 / Gsuite Administration & Management
Full Back-Up Management*
Pre-Scheduled On-Site Support VisitsOptionalOptionalOptional

Strategic Advisory & Rerporting

MSP CompleteMSP Complete AdvancedMSP Complete Plus
Unlimited Access to Expert IT Consulting
Dedicated Account Manager
Custom Live Analytics Dashboard
Issue Trend Analysis
Monthly Program Reporting
Monthly Program Analytics
Quarterly IT Infrastructure Assessment and Strategic Roadmap
Dedicated Virtual Chief Information Officer (vCIO)

Managed Security Services

MSP CompleteMSP Complete AdvancedMSP Complete Plus
Managed EndPoint Protection / AntiVirus / AntiMalware
Managed EndPoint Web Security & Content Filtering
Managed EndPoint DLP
Managed Ransomware Protection
Managed Peripheral Control (e.g. USB)
Managed EndPoint Detection & Response (EDR)Optional
Managed Advanced Threat Detection & ResposneOptionalOptional
Email Security***Optional(ATP Plan 1)(ATP Plan 2)
Email Security With Advanced Threat ResponseOptionalOptional
DarkWeb Credential MonitoringOptional
Phishing SimulationOptional
Security Awareness TrainingOptionalOptional
SIEM With 24×7 Security OperationsOptionalOptional
MFA & SSO ServicesOptionalOptionalOptional
Incident Response Retainer with 24×7 SLAOptionalOptionalOptional
File Integrity MonitoringOptionalOptionalOptional
Threat HuntingOptionalOptionalOptional
Ongoing Security Program managementOptionalOptionalOptional
Security Advisory servicesOptionalOptionalOptional
Policies & ProceduresOptionalOptionalOptional
Annual Penetration TestingOptionalOptionalOptional
Monthly Vulnerability ScanningOptionalOptionalOptional
Monthly Password AuditingOptionalOptionalOptional
Annual Incident Response ReadinessOptionalOptionalOptional

Cloud Services

MSP CompleteMSP Complete AdvancedMSP Complete Plus
Office 365 License Included:OptionalE3E3
-OneDrive Cloud File StorageOptionalUnlimitedUnlimited
-Office ApplicationsOptional
-Mobile Device ManagementOptional
Azure Active Directory License Included:OptionalPremium P1Premium P1
-Self-Service Password ResetOptional
-Single Sign-OnOptional
Conditional AccessOptional
Cloud Back-UpOptionalOptionalOptional
Disaster Recovery-as-a-Service (DRaaS)OptionalOptionalOptional