# Packages

> **Source:** https://klik.solutions/managed-it-services-packages/

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## Managed IT & Service Desk




MSP Complete
MSP Complete Advanced
MSP Complete Plus




Includes Premium SLA








Unlimited 24x7 Access to Service Desk








Includes Premium SLA








Live Chat Support








TXT To Ticket








Third Party Vendor Support *








24x7 Proactive Monitoring and Alerting








Client Documentation Portal








Secure Password Vault








Unlimited Onsite Remediation








Microsoft 365 / Gsuite Administration & Management








Full Back-Up Management*








Pre-Scheduled On-Site Support Visits
Optional
Optional
Optional



[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)





## Strategic Advisory & Rerporting




MSP Complete
MSP Complete Advanced
MSP Complete Plus




Unlimited Access to Expert IT Consulting








Dedicated Account Manager








Custom Live Analytics Dashboard








Issue Trend Analysis








Monthly Program Reporting








Monthly Program Analytics








Quarterly IT Infrastructure Assessment and Strategic Roadmap








Dedicated Virtual Chief Information Officer (vCIO)









[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)





## Managed Security Services




MSP Complete
MSP Complete Advanced
MSP Complete Plus




Managed EndPoint Protection / AntiVirus / AntiMalware








Managed EndPoint Web Security & Content Filtering








Managed EndPoint DLP








Managed Ransomware Protection








Managed Peripheral Control (e.g. USB)








[Managed EndPoint Detection & Response (EDR)](https://klik.solutions/it-security/endpoint-detection-and-response-service/)
Optional






Managed Advanced Threat Detection & Resposne
Optional
Optional




Email Security***
Optional
(ATP Plan 1)
(ATP Plan 2)


Email Security With Advanced Threat Response
Optional
Optional




DarkWeb Credential Monitoring
Optional






Phishing Simulation
Optional






Security Awareness Training
Optional
Optional




[SIEM](https://klik.solutions/it-security/siem-service/) With 24x7 Security Operations
Optional
Optional




MFA & SSO Services
Optional
Optional
Optional


Incident Response Retainer with 24x7 SLA
Optional
Optional
Optional


File Integrity Monitoring
Optional
Optional
Optional


Threat Hunting
Optional
Optional
Optional


Ongoing Security Program management
Optional
Optional
Optional


Security Advisory services
Optional
Optional
Optional


Policies & Procedures
Optional
Optional
Optional


Annual Penetration Testing
Optional
Optional
Optional


Monthly Vulnerability Scanning
Optional
Optional
Optional


Monthly Password Auditing
Optional
Optional
Optional


Annual Incident Response Readiness
Optional
Optional
Optional



[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)





## Cloud Services




MSP Complete
MSP Complete Advanced
MSP Complete Plus




Office 365 License Included:
Optional
E3
E3


-OneDrive Cloud File Storage
Optional
Unlimited
Unlimited


-Office Applications
Optional






-Mobile Device Management
Optional












Azure Active Directory License Included:
Optional
Premium P1
Premium P1


-Self-Service Password Reset
Optional






-Single Sign-On
Optional












Conditional Access
Optional






Cloud Back-Up
Optional
Optional
Optional


Disaster Recovery-as-a-Service (DRaaS)
Optional
Optional
Optional



[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)
[Klik to quote](/request-a-proposal/)