Support Center Analyst
The Tier I support team serves as the single point of contact for KLIK solutions MSP to answer phone calls and emails. The Support Team is expected to open incidents, or service request records using the ConnectWise ticketing system for all calls, emails, voicemails.
Technical Services Engineer
The Technical services Engineer serves as the single point of contact at KLIK solutions MSP for escalations from Tier 1 and 2 and ongoing hardware/software upgrade projects.