Strong & Starlike (Klik Solutions Testimonial)

Full transcript

From wearing multiple hats to a dedicated IT team

Life before working with Klik, we had team members who would wear multiple hats, and they really did a great job managing and figuring out what they could with it. But we did not have a dedicated IT team. As we started growing and taking on bigger projects, it just became really hard to manage some of the IT things that were needed. It got to be a lot for me and the rest of our team.

The volume of technical issues we were having as we were growing — and as we took on more government clients and hospital clients, who have more requirements and more demands and things they need work-wise — really hit the limits of what I could do and what our team could do.

In our first couple of weeks, after we got through the onboarding, we actually had a document with a long list of issues to resolve. Klik really just got right to work on addressing our issues, and have been responsive ever since. They would take calls with us late in the evening, because that is when we had time.

Being able to reach out to the Klik team literally in a couple of keystrokes and be having a conversation with someone at 7:00 at night is definitely a refreshing touch.

Strong & Starlike

With Klik joining us, it does feel like a breath of fresh air and a weight off of my shoulders. It frees up space and time for me to be the CEO of my company and run the company, so I am really grateful for it.

For a small, fast-paced team, one of the top things I need is folks who get back to us so we can keep moving. The Klik team helped us delineate priority and resolve some long-standing items. Klik really feels like a part of our team now.

This has definitely been an amazing experience. For any small business looking to move from one or two people to building out your systems — to have a team that can be responsive to compliance requirements and be there to respond to your growth — this is a team that could be really great for you.