Case Studies | Klik.Solutions - MANAGED IT SERVICES

Case studies

Integrated IT Support Team

Technology & Security Update

  • Reduced overall IT costs by 60% monthly
  • Client immediately increased business 20% related to new IT environment
  • Satisfied security requirements to win prestigious new accounts
Next Gen Security Tools

Co-Managed IT Client - Emergency System Response

  • Abnormal building power spike brought down legacy host server
  • Klik.Solutions techs and engineers in US and Ukraine rebuilt corrupted servers
  • Restored within 6 hours
  • Emergency support completed at no additional charge as part of Co-Managed IT Complete
IT Support Augmentation & Infrastructure Service

IT Support Augmentation & Infrastructure Service

  • Klik.Solutions IT Support enabled firm to promote IT Manager to leadership role in firm operations
  • End user satisfaction remained high
  • Infrastructure upgrade solution below budget, improved performance
Mid-Night Emergency System Restore

Mid-Night Emergency System Restore

  • Firm on site IT accidentally knocked servers offline at 10pm
  • Klik.Solutions engineer on site in under 45 minutes
  • Our senior engineers and vendor support team delicately restored servers by 6am
  • Zero data loss or impact to firm business
  • No additional cost for service as a Klik Managed IT Complete client

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“I love that the techs get right to work! And most times a resolve is completed immediately. I’ve always been greeted by someone professional and eager to assist. Austin did a great job and also educated me in the process! can’t beat that. Great job!!”

Margaret – CIO, Law Firm

Klik.Solutions
COVID-19 Update

Klik.Solutions continues to monitor the latest ongoing updates regarding COVID-19 “coronavirus”… 

Klik.Solutions has put our well planned, thoroughly tested internal contingency plans into action, maintaining our high level of client services without impact. 

As of this update, our SLA’s for ticket resolution are holding at 98%. This is considered excellent especially in light of the elevated ticket volume as clients adapt to a mobile workforce.

Essential client projects are also proceeding as planned with no disruption from the Klik team.

We are proud of the efforts of our entire team and are standing by to help you navigate these unprecedented times. Please continue to email [email protected] for any assistance.

For more information contact [email protected] or call 888.959.1196.

Stay Healthy!