Client Background:
A nonprofit organization serving the local community has been a client of Klik Solutions since 2018. Over the years, Klik Solutions has managed its network equipment, providing essential IT support and guidance.
In December 2020, the nonprofit faced a significant phishing attack. Employees unknowingly clicked on malicious links, leading to compromised email accounts and unauthorized gift card purchases. This incident highlighted the urgent need for comprehensive cybersecurity measures beyond basic network management. This cyberattack on their system uncovered a host of vulnerabilities and the urgent need for the implementation of cybersecurity best practices beyond the basic network management they had been receiving since signing on as a client.
Following this initial breach, the following key actions were taken:
• Immediate Cyber Defense Activation: Klik Solutions activated its cyber operations to monitor unusual activities across the network. This included real-time scanning and threat detection.
• Incident Response and Containment: Because cyber operations identified unauthorized access through an old server’s unprotected RDP port, the team swiftly isolated the compromised server and conducted a network-wide scan to confirm no data was compromised.
• Vulnerability Management: The outdated server, previously flagged for replacement, was immediately replaced with a loaner to ensure continued operations. This action highlighted the importance of timely upgrades to mitigate vulnerabilities.
• Enhanced Security Measures: Multifactor authentication (MFA) was implemented to bolster account security. Additionally, a comprehensive firewall, access point, and switch refresh were conducted in January, ensuring robust network security.
• Ongoing Support and Education: Klik Solutions provided regular QBRs (Quarterly Business Reviews) to educate the nonprofit’s leadership on the value of proactive cybersecurity measures. Also, an on-site resource was allocated one day a week to assist with IT management and ensure adherence to best practices.
Challenge:
In October 2021, the nonprofit experienced another attempted breach.
Solution:
24/7 security monitoring identified the breach. Klik’s SOC team took immediate action. The client’s network environment was scanned, remediated, and secured immediately.
Outcome:
The morning following the attempted breach, leadership was notified by Klik Solutions via email of the attempted breach. The notification included the nature of the threat, that the threat was thwarted, that systems were scanned, that there was minimal impact, and that no data was compromised–all due to the steps they had taken following their previous data breach. What a relief!
Client Testimonial:
The nonprofit’s leadership has repeatedly expressed gratitude for Klik Solutions’ proactive approach and effective incident management. The swift resolution of the attempted data breach demonstrated the value of comprehensive cybersecurity services, saving the organization from significant financial consequences and reputational damage.
Conclusion:
This case study emphasizes the critical importance of proactive cybersecurity measures for organizations of all sizes and industries. By partnering with Klik Solutions, the nonprofit not only mitigated immediate threats but also built a stronger, more resilient IT infrastructure for the future.
For more information on how Klik Solutions can enhance your organization’s cybersecurity, visit Klik Solutions.