Overview:
An international company approached Klik Solutions because they needed help with some IT projects. Eventually, they were impressed with how strong our technical team was and the value we could give to their company. This experience convinced them to hire Klik for IT support. Our partnership was cemented when they were attacked by crypto-locker, and we helped them to get out of it quickly.
Client Profile:
Klik Solutions was hired by an international company with over seven offices worldwide and at least 150 employees. They are one of the leaders in producing very specific clay minerals used for industrial, agricultural, and construction applications.
The Problem and the Challenge:
One of our client’s needs was to have an IT company help them offload some projects from their internal IT team. While working with them, they saw the need for further IT support, especially after they were hit by a crypto-locker and ransomware. This type of cyberattack can result in a significant loss of revenue for an international company like theirs.
The Solution:
We were able to help them with their projects and lighten the load on their IT team. Additionally, our technical expertise of our cybersecurity team came to the rescue. We were able to quickly pinpoint where the attack came from, remediate their losses, and get them back up and running again. We were also able to minimize downtime and loss of revenue.
Outcomes:
- We helped them bring all their systems back up.
- We were able to save their money by bringing back their operations quickly.
- Every day, we are monitoring their environment. All our managed services tools are in full effect, so we are ready to act fast if there are more cyber-attacks coming.
- Our technical team was able to pinpoint where the attack came from quickly. We had only two tech professionals to handle this attack and get systems back up in no time.
- Rapid Ransomware Recovery: Minimized downtime and prevented revenue loss during a critical crypto-locker attack.
- Expanded IT Capabilities: Provided expert support that helped offload internal IT workload and improve overall efficiency.
- Proven Technical Strength: Initial project success led to a long-term IT support partnership.
- Global Support Confidence: Delivered reliable service to a growing international company with operations in seven countries.
Conclusion:
Klik Solutions proved to be a dependable IT partner for the construction company—offering not only project support but also fast, expert cybersecurity intervention when it mattered most. Our ability to respond under pressure and add lasting value solidified a trusted relationship that continues to support their global operations.