The other day, I was having a conversation with a friend of mine. Sarah is a small business owner who runs a bakery in a bustling city. She loves baking delicious treats and serving her customers, and she is so good at it! However, she was finding it challenging to attract new customers and retain loyal ones.
As someone working in the digital marketing arena, I suggested that she start using social media to promote her bakery. Sarah was hesitant at first, but I explained that social media was a powerful tool for businesses like hers. Sarah decided to give it a try and created accounts on Facebook, Instagram, and LinkedIn.
We met up again and I asked her how things were going. At first, Sarah said she used social media to just post pictures of her yummy baked goods and share news about her bakery. However, she soon realized that she needed to do more to leverage social media effectively. We discussed the importance of using her social media analytics, which was a logical next step for her business.
Social media analytics are like the measuring cups and spoons that bakers use to make sure their recipes are just right. Just as bakers need to measure their ingredients precisely to create the perfect recipe, businesses need to measure their social media performance to create the perfect marketing strategy.
Sarah started using social media analytics tools to track the performance of her posts and campaigns. She was amazed to see how much data she could gather, including metrics like engagement rate, reach, and impressions. She could even see which posts were driving the most traffic to her website and which ones were falling flat.
With this information, Sarah was able to adjust her social media strategy to reach her target audience more effectively. She started posting more frequently, using hashtags to increase her reach, and creating more engaging content. She even ran a few social media ad campaigns, which she was able to optimize based on the data she collected.
As a result of her social media analytics efforts, Sarah’s bakery started to see significant growth. Her social media following increased, and she attracted new customers who had never heard of her bakery before. Her loyal customers also became more engaged with her brand, sharing her posts and leaving positive reviews online.
Sarah quickly learned the value of social media as a valuable tool for small and medium-sized businesses like Sarah’s bakery. Just as bakers need to measure their ingredients precisely to create the perfect recipe, businesses need to measure their social media performance to build the optimal marketing strategy and positively impact their bottom line!
Small businesses can tap into their social media analytics by using tools such as Google Analytics, Facebook Insights, or other website analytics software. Using these tools can help you track metrics such as website traffic, bounce rate, conversion rate, and social media engagement.
Some key metrics of value include:
• Page views- indicates the number of times the post has been viewed by readers. The higher the number of page views, the more people are engaging with your content.
• Time on page – measures how long readers spend on your post. If readers are spending more time on your post, it’s a good indication that your content is engaging and keeping their attention.
• Bounce rate- measures the percentage of visitors who leave your site after only viewing one page. A high bounce rate can indicate that your site isn’t engaging visitors or that your content isn’t relevant to their needs.
• Social Media shares/reposts- measures the number of times readers share your post on social media platforms like Facebook, Twitter, and LinkedIn. The more shares you receive, the more visibility your post will get.
• Comments- measures the number of comments readers leave on your post. Comments can indicate engagement and provide valuable feedback for improving your content in the future.
• Impressions- measures the number of times your post appeared on LinkedIn users’ feeds. This is an important metric because it tells you how many people were exposed to your content.
• Engagement- measures the number of interactions your post received, such as likes, comments, and shares. Engagement is a key indicator of how well your post resonated with your audience.
• Click Through Rate (CTR- measures the percentage of people who clicked on a link within your post. This is particularly useful if you’re using LinkedIn to drive traffic to your website or another landing page.
• Conversion rate- measures the percentage of people who took a desired action after viewing your post, such as filling out a form or making a purchase. This is important if you’re using LinkedIn as part of your sales funnel.
• User demographics- provides information about the characteristics of your followers, such as their job titles, industries, and locations. This data can help you create content that’s more targeted to your audience.
• Traffic- measures the number of visitors to your website. It’s important to track traffic because it provides an overall picture of how many people are visiting your site
• Average time on page-measures how long visitors spend on your site. A longer time on the page can indicate that visitors are engaging with your content and finding it useful.
• Exit pages- shows which pages visitors are most likely to leave your site from. Understanding which pages have the highest exit rates can help you identify areas for improvement.
• Referral sources-shows where your website traffic is coming from, such as search engines, social media, or other websites. This information can help you optimize your marketing efforts and focus on the sources that are driving the most traffic to your site.
Analyzing these metrics can help your business gain insights into the effectiveness of your marketing efforts and make data-driven decisions to improve all aspects of your business. By leveraging small business analytics, your business, like Sarah’s, can better understand your audience, optimize your marketing efforts, and ultimately increase your business’s revenue and growth potential.
If you want to learn more about how to leverage your social media analytics, reach out to your Solution Advisor at Klik Solutions. With Klik Analytics we can get you started on a great data journey. Your data will take you places! What’s your destination?