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Service Desk and Help Desk – Which one to Choose?

Service Desk and Help Desk – Which one to Choose?

Our story began with Help Desk. As often with start-up companies, Klik.Solutions started by taking one step at a time. As Help Desk support, we loved solving our client’s immediate IT problems on the spot. Later though, our area of expertise extended, and we naturally converted into a Service Desk providing long-term solutions and supporting bigger goals for our clients.

You might ask – what is the difference between a Help Desk and a Service Desk? No wonder you have this question, there is only a one-word difference, but some good amount of confusion.

To put it simply, Help Desk solves every day IT issues providing quick solutions. On the other hand, when we talk about Service Desk, this would include Helpdesk plus a wider meaning and more complex services included.

While Help Desk provides help here and now, a Service Desk includes a wide range of services:

  • Strategic planning
  • Managing Cloud storage
  • Moving from one infrastructure to another
  • Supporting internal changes and expanding operations
  • Providing 24/7 Help Desk support
  • And much more

Hopefully, we were able to clarify the difference. But if you still have questions or need any help with your IT, reach out to us at +1 (888)959-1196 or send us a message at info@klik.solutions. We are here to help!

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