Klik Solutions is more than just IT!
At Klik Solutions, we care about your business. From the very beginning, we work closely with you to learn about your challenges and goals. Armed with the right technology and unique IT approach, we help your business grow and succeed. We provide a positive, enjoyable, and personal IT experience that inspires a culture of success for our clients, which then spreads to their people and their customers. We do this by consistently challenging the established idea of IT Support being solely a technology perspective.
SOC 2 Compliance
Why is SOC 2 Audit so critical?
Last year, we committed ourselves to taking our internal security operations to the next level. After 6 months of hard work, we successfully passed an AICPA SOC2 Type 1 Audit.
An AICPA SOC2 Type 1 Audit is a regulator-required examination of an organization's internal controls conducted by an independent auditor.
Customers can be confident that their security needs will be met with transparency, their data will be managed by MSSP with security, and their IT partner is compliant with all relevant regulations.
Klik is always here to support you and protect your business!
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Klik Solutions - A part of Klik Holdings
Klik Solutions, our managed IT and security business, is just one business under the broader umbrella of Klik Holdings, which includes several additional businesses and services below.
Our story began a decade ago in a small coffee shop in Baltimore within walking distance to Federal Hill and The Inner Harbor. There, our wildest dream started to turn into reality. Ten years later Klik Solutions, is an international Managed Security Service Provider with four offices across the globe and over 50 team members. We help numerous businesses worldwide leverage technology to grow and succeed. Armed with extensive tech expertise and a unique IT approach, we focus on your IT to let you focus on your strategic goals. Our strength is the creation and execution of a comprehensive IT strategy precisely tailored to your business needs, which includes reliable protection of your data and 24/7/365 tech support. Our aim is to make sure that your company is protected, efficient and competitive.
Every business needs a reliable IT partner, although choosing the right one can be a challenging task. At Klik Solutions, we bust the myth of IT support solely being a cost to do business. Our experts integrate into our client’s organization as members of their team and work closely with them to learn about business goals, challenges, and opportunities. We focus on building long-term partnerships by providing unbiased and expert-level technology services through transparency and collaboration. We provide a positive, enjoyable, and personal IT experience that inspires a culture of success for our clients, which then spreads to their employees as well as their customers. We care about your business as if it was our own. Our founder’s story, with Arthur Olshansky, explains on our core values and company’s mission.
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The role of IT support services in the digital world
Technological progress has changed the way businesses operate nowadays. Almost everything is driven by the
internet and IT solutions. In the modern world, being IT competitive means being competitive in general. So
businesses need to organize their IT support services in order to increase productivity and efficiency.
However, managing IT support services is not an easy task, requiring extensive expertise and experience in
elaborate, tailored IT solutions.
IT solutions and other components
Information technology or IT refers to the set of methods and processes that involve the usage of computers,
websites, and the internet. Considering extensive digitalization, all IT-related functions and tools need
management, support and maintenance. This is where IT support services are essential. They provide support
to all kinds of IT solutions such as network setup, database management, cloud computing, Cyber Security
etc. The key purpose of an IT support service provider is to make sure that IT infrastructure is functioning
seamlessly and that it is reliably protected.
How to choose the right IT support services provider
So what should you consider when making a decision about choosing an IT support services provider?
First you have to determine your IT needs and business goals. Keep in mind that IT solutions tailored to
your specific business needs are the key to the overall success.
That is where Managed IT Services come in handy. A Managed Security Service Provider (MSSP) is designed to help
businesses with IT infrastructure, typically taking care of all IT needs. It is the most effective option
for small and medium sized-business, allowing premium quality services at affordable prices. In other words,
your business gets comprehensive professional IT support while reducing overall costs. Hiring an onsite IT
team requires time and additional expenses, as well as some degree of home-grown expertise. But with a
Managed IT Security Service Provider, those worries recede. You will not need to devote untold energies to business
security, teams’ working conditions, and being on top of the latest technologies and tools.
With a Managed IT Security Service Provider like Klik, you don’t need to hire an in-house IT team. Instead, you can
focus on your regular team and rely on the experts to provide IT consulting services and support for your
organization. The entire IT infrastructure will be managed and supervised by dedicated experts, so you can
concentrate on achieving your business goals.
Remote work has become increasingly common, so more and more businesses need to be flexible and adaptable.
Managed IT Security Service Providers help to implement the most effective customized applications for remote teams.
Modern IT solutions like Slack, Teams and more make a remote workforce both easy to implement and extremely
Another essential component of overall business success is being current with the latest technology. When
you have an MSSP on your team, you will be using the most effective tools available on the market and will
receive expert advice on modern applications and solutions. Managed security service providers have the resources,
time, and skills to implement new technologies. Most of them are official partners of well-known IT
solutions and systems developers. MSSPs also provide all the necessary upgrades in a timely manner, without
interrupting your workflow.
With an MSSP you have the option to choose on-demand IT support. This refers to the process of providing
technical support whenever an issue or a problem arises. Instead of paying a fixed monthly fee, companies
pay their trusted IT service provider for each individual service. Businesses that don’t like to commit to
long-term packages and deals usually just invest in on-demand IT support. Aside from convenience, it also
provides businesses with immediate support and service whenever they need.
Modern business is actively moving to the Cloud. Partnering with qualified experts will turn this process
into a stress –free experience. On top of this more and more service providers are starting to develop their
cloud computing services to help organizations benefit from this technology. With cloud computing, it will
be easier for you to access your data and network- anywhere, anytime.
With an MSSP you will have an IT service desk or help desk which gives a single point of contact to ensure
your technical issues or incidents are addressed quickly and effectively so your business can continue to
operate. Continuous 24/7/365 monitoring is required when it comes to Cyber Security. If you don’t want to
deal with sudden damages and downtimes and have peace of mind, you have to focus on preventive measures.
MSSPs monitor your systems 24/7/365 to make sure there is nothing to worry about.
Frequently Asked Questions
What are IT support services?
IT support services refer to the process of providing IT support to all sorts of IT-related
issues, such as developing a tailored IT strategy, network setup and maintenance, moving to the cloud,
organizing reliable Cyber Security protection and providing 24/7 monitoring. The key goal of IT services
is to make sure that all IT-related systems work seamlessly.
What is meant by IT support?
Comprehensive IT support includes a wide range of services provided to companies by a
Managed IT Security Service Provider. At Klik Solutions we focus on your business goals and develop an individual
IT strategy which is precisely tailored to address the business needs of our customer. We focus on
reliable cyber protection of your business, increasing productivity, and IT cost optimization.
Why do companies need IT support?
A successful IT team helps businesses efficiently manage the entire IT infrastructure and
align their business goals with the latest technology. In the modern world, being IT competitive means
being competitive in general. So businesses need to organize their IT support services in order to
increase productivity and efficiency. Managing IT support services is complicated and requires extensive
expertise and experience.
What does an IT support person do?
IT support experts maintain company networks, provide technical support, ensure that the
workflow runs smoothly, implement IT solutions, provide IT consulting when it is required, develop
customized IT solutions and monitor the entire IT infrastructure. An IT support person also typically
makes recommendations regarding choosing hardware and applications.
How does it support business?
A Managed Security Service Provider (MSSP) is designed to help businesses with IT infrastructure by
taking care of all IT needs. It is the most effective option for small and medium sized-business,
allowing them to access premium quality services at affordable prices. In other words, your business
gets comprehensive professional IT support while reducing overall costs.