Frequently Asked Questions

What is a Managed Service Provider?

A Managed Service Provider (MSP) encompasses a lot of responsibilities when it comes to technology. An MSP can provide an IT help desk, cloud hosting, cybersecurity, technology, expertise in choosing vendors, and setting up IT infrastructure. Here at Klik Solutions, we focus on three areas: MSP, Cloud Solutions, and Cyber Security. Co-Managed IT and Fully Managed IT belong to our area of expertise as well. Klik here to figure out which option ideally addresses your business needs.

How would my business benefit by partnering with MSP?

Technology is becoming more and more integrated with companies, streamlining processes, providing insightful data, and increasing your efficiency. As an MSP, we can help you offload some of your IT so that you can focus on strategic goals and business growth. We will take care of your sensitive data security so that cyber-attacks won’t bother you anymore, and when you need advice about new technologies or solutions, we’ll be there for you. Klik Solutions has a wide array of experience in different industries such as Healthcare, Legal, Financial, Construction and Non-Profit.

Where is your company based?

Our company headquarters is based in Baltimore with satellite offices in Kyiv, Ukraine, and Amsterdam, Holland. We operate worldwide regardless of time zone and our customers’ geographical location.

How is Klik Solutions different from other MSPs?

At Klik Solutions, we always value the customer experience. Whenever a client has an experience with us, we want them to feel satisfied and fulfilled. To achieve this, we train our technical team with best engineering knowledge we can give them and constantly help them improve their customer service skills.

Is my company size okay for your services?

We tailor our services according to your company’s needs. Our solutions are tailored to service any size company and we can definitely scale it down or up according to your environment. Klik Solutions wants to provide a positive IT experience for your company.

How do I know if I need an MSP?

Does your company work with technology? If yes, then you definitely need an MSP. Especially if you want to scale your business faster. With an MSP you’ll be able to scale your business faster and better than your competitors. An MSP will also help you with your technology and recommend new technologies that they think will benefit your business.

What is included in your MSP services?

For your convenience we provide several different packages. Click HERE to look through the options available and if you need a comprehensive consultation, please contact us at info@klik.solutions.

What industries do you service?

We have a wide array of clientele. Our biggest clients represent Healthcare, Legal, Non-Profits, Construction, Food Distribution, and Manufacturing, though our expertise is not limited to these industries only.

Is your help desk available after business hours?

We offer 24x7x365 support and work in different time zones, so your business is protected reliably.

What is the procedure to inform your help desk about IT issues, if they take place?

For your convenience, we implemented a ticketing system and created multiple options for reaching our help desk. You can give us a call, or send an email to info@klik.solutions.

What is the average SLAs on your help desk?

One of our core business missions is to provide excellent service to our clients. That is why we are proud to say that we have a 99.2% help desk response in SLA. We want our clients to have a seamless IT experience.

What technical expertise does your help desk have?

Our tech team has a wide array of certifications from different industries. Microsoft, Veeam, and Sophos are some of the top tiers that our tech team has. On top of this, they continually strive for excellence by seeking more training and certifications for other applications.

What companies do you partner with?

Klik Solutions partner with a lot of companies! This ensures that we pull in as much as many resources as we can to help our customers. For the list of our official partners, you can Klik here.

I’ve heard a lot of things about the Cloud. How can it fit my business?

Cloud is one of the fastest-growing industries in technology today. It was once only available to big enterprises but now it has become available to everyone. For businesses, it makes collaboration and application use easier, and even makes your business safer via dispersed data storage. If you want us to help us set your Cloud environment up, send us an email at info@klik.solutions

I’m a small business. Do you think hackers will be interested in my data?

Yes! Here at Klik, we take your data security seriously. We’ve encountered many small to mid-sized companies targeted by malicious actors. Hackers love small and medium-sized businesses because of the lack of cybersecurity. If you want to know more about cybersecurity for your business, you can send us an email at info@klik.solutions

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