Overview:
A large law office in Baltimore was having technical problems with their managed services provider. They had a slow response time and did not have the proper high-level engineering resources in place. We stepped in to check what was actually happening there.
Client Profile:
Klik Solutions was brought into a large law office in Baltimore to examine what was going on with their managed services provider at that time. The law office has been very profitable, with their offices spreading across the country. They had hundreds of users every day, from clerks, office admins, and lawyers to the owners themselves. Even though IT was not their business, it certainly played an essential role in their operations.
The Problem
and the Challenge:
- They had a slow response time with their service provider. In addition, their current provider couldn’t deliver high-level engineering resources required for the law office.
- On top of this, their service provider was asking for exorbitant amounts of money to buy new hardware for their data centers.
The Solution:
- We did a full-blown assessment of what was happening in their systems. What we found was staggering. Their provider was asking at least $17,000 for new hardware. After the assessment, Klik Solutions was able to look for alternatives ways to avoid those costs. This approach showed the superior engineering capabilities of the Klik Solutions team.
- We partnered with them and put our tools to work. We implemented a new phone system behind the scenes. We ensured that they were covered with 365/24/7 IT Support. Our IT team went the extra mile to be proactive rather than just be a reactive force.
Outcomes:
- Improved Response and Support: Replaced slow, limited support with 24/7 proactive IT coverage.
- High-Level Engineering Expertise: Delivered the advanced technical resources the law firm needed to scale and operate effectively.
- Major Cost Savings: Avoided a $17,000 hardware purchase by identifying smarter, more efficient alternatives.
- Modernized Infrastructure: Seamlessly implemented a new phone system without disrupting operations.
Conclusion:
Klik Solutions helped the law office regain control of its IT environment with faster support, expert engineering, and strategic cost-saving measures. Our partnership allowed the firm to continue its growth without being burdened by technical inefficiencies, keeping their focus where it belongs — on serving their clients.