Overview:
A non-profit organization that caters to people who have disabilities were having problems with their IT support. Their service provider had a slow response time and they also lacked a proper service-level agreement (SLA). Klik stepped in to see what could be done to reduce costs and, at the same time, help their cause.
Client profile:
A non-profit organization providing individualized care for disabled adults with intellectual and developmental disabilities who live in Southern or Central Maryland. They provide a wide array of opportunities to help individuals engage with and take on active roles in society. From community participation to skills transfer, they provide all necessary tools to assist with work.
The Problem
and the Challenge:
This non-profit had a hard time with their service provider. In addition to a slow response time and poorly defined SLAs, they were repeatedly double-billed for their internet. This situation made them look for other better options. That’s when Klik Solutions stepped in.
The Solution:
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We consolidated the non-profit’s VOIP and internet bills. We negotiated with their vendors on their behalf, helping to reduce costs. We also partnered with them and implemented Klik Solutions’ Managed Services complete offering.
Outcomes:
- We consolidated their VOIP and Internet bills. We negotiated lower costs with the vendors on their behalf.
- We partnered with them and implemented complete Managed IT Services.