Overview:
A nonprofit organization that caters to people who have disabilities was having problems with their IT support. Their service provider had a slow response time, and they also lacked a proper service-level agreement (SLA). Klik stepped in to see what could be done to reduce costs and, at the same time, help their cause.
Client Profile:
This nonprofit organization provides disabled adults living in Southern and Central Maryland with individualized care for their intellectual and developmental disabilities. They provide a wide array of opportunities to help individuals engage with and take on active roles in society. From community participation to skills transfer, this nonprofit provides all necessary tools to assist with work.
The Problem
and the Challenge:
This nonprofit had a hard time with their service provider. In addition to a slow response time and poorly defined SLAs, they were repeatedly double-billed for their internet. This situation made them look for better options. That’s when Klik Solutions stepped in.
The Solution:
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We consolidated the nonprofit’s VOIP and internet bills. We negotiated with their vendors on their behalf, helping to reduce costs. We also partnered with them and implemented Klik Solutions’ Managed Services Complete offering.
Outcomes:
- We consolidated their VOIP and Internet bills. We negotiated lower costs with the vendors on their behalf.
- We partnered with them and implemented complete Managed IT Services.
- Faster, Reliable IT Support: Replaced slow response times with responsive, managed IT services.
- Cost Savings: Consolidated internet and VoIP services, eliminating double billing and reducing expenses.
- Clear Accountability: Introduced a defined SLA for consistent service and performance expectations.
- Greater Mission Focus: Freed up time and resources, allowing the nonprofit to better serve adults with disabilities.
Conclusion:
By partnering with Klik Solutions, the nonprofit gained reliable IT support, reduced operational costs, and achieved greater clarity and control over their technology services. This allowed them to focus more fully on their mission—empowering individuals with disabilities through community engagement and support.