Overview:
A non-profit organization that caters to people who have disabilities was having problems with their IT support. Their Service Provider had a slow response time and did not have a proper service-level agreement (SLA). Klik stepped in to see what can be done to reduce costs and, at the same time, help with their cause.
Client profile:
A Non-profit organization provides individualized care for disabled adults with intellectual and developmental disabilities who live in Southern or Central Maryland. They give a wide array of opportunities to help individuals to be part of society. From community participation to skills transfer, they provide all necessary tools to assist with work.
The Problem
and the Challenge:
They had hard time with their service provider. In addition to a slow response time and bad SLAs, they were repeatedly double-billed for the Internet. This situation made them look for other better options. That’s when Klik Solutions came in.
The Solution:
- We consolidated their VOIP and internet bills. This helped them their reduce costs by negotiating with their vendors on their behalf.
- We partnered with them and implemented Klik Solutions’ Managed Services complete.
Outcomes:
- We consolidated their VOIP and Internet bills. We negotiated lower costs with the vendors on their behalf.
- We partnered with them and implemented complete Managed IT Services.