A non-profit organization that caters to people who have disabilities was having problems with their IT support. Their Service Provider had a slow response time and did not have a proper service-level agreement (SLA). Klik stepped in to see what can be done to reduce costs and, at the same time, help with their cause.
A Non-profit organization provides individualized care for disabled adults with intellectual and developmental disabilities who live in Southern or Central Maryland. They give a wide array of opportunities to help individuals to be part of society. From community participation to skills transfer, they provide all necessary tools to assist with work.
and the Challenge:
They had hard time with their service provider. In addition to a slow response time and bad SLAs, they were repeatedly double-billed for the Internet. This situation made them look for other better options. That’s when Klik Solutions came in.
- We consolidated their VOIP and internet bills. This helped them their reduce costs by negotiating with their vendors on their behalf.
- We partnered with them and implemented Klik Solutions’ Managed Services complete.
- We consolidated their VOIP and Internet bills. We negotiated lower costs with the vendors on their behalf.
- We partnered with them and implemented complete Managed IT Services.