Fully Managed IT Service for a Food Distribution Company

Overview:

A large dairy distribution company approached us because of a recent ransomware attack on their organization. We came in to make sure all of their systems were safe. They were so impressed that they decided to hire Klik Solutions to provide fully managed IT support going forward. Now, they are one of the best companies we’ve ever worked with.

Client Profile:

There’s no one-size-fits-all solution when it comes to fully managed IT services. Our approach to different businesses is always unique and perfectly suited for that particular business. Klik Solutions was hired by a family owned dairy distributor that was recently a victim of a ransomware attack. Their distribution routes were on the eastern seaboard, from New York to Virginia, Florida and the Bahamas. They had at least 150 clients and an AS/400 system. Recently, they acquired new companies to strengthen their corporation.

The Problem and the Challenge:

Our client had recently become the victim of a ransomware attack.

On top of this, their backup system was obsolete. Their people were driving in and out early in the morning to physically exchange the tapes. This manual work was costing them in efficiency.

Their outdated system had not been backed up for 27 days in a row, which could be catastrophic to a business like theirs.

The Solution:

We conducted a forensic incident review of the cybersecurity attacks. This gave us an overview of how compromised their systems were and how vulnerable they remained. From there, we gave a number of recommendations to return their operations to an optimal status.

Together, we shared a 24-month plan, mapping out the goals we wanted to accomplish for them and the steps needed to accomplish them.

We replaced their firewall with a Sophos firewall and offered full backup support from Veeam.

Outcomes:

Restored Business Continuity:

The client fully recovered from the ransomware attack without permanent data loss or long-term disruption to daily operations.

Increased Operational Efficiency:

Automating backups and removing manual tape handling saved the team hours of labor weekly and reduced the risk of human error.

Improved Data Protection and Reliability:

With modern backup systems in place, data is now consistently secured—ensuring continuous uptime even in the event of a future incident.

Stronger Security Posture:

The new firewall significantly reduced vulnerability exposure, giving the business peace of mind and greater control over cyber threats.

Future-Proof IT Strategy:

With a 24-month roadmap in place, the company now has clear direction and confidence in its IT growth path—supporting further expansion and acquisitions without tech setbacks.

Testimonial:

“We are grateful to find Klik Solutions. They helped us when we needed that help the most. Klik is a great company, with a professional and, at the same time, very personable approach. For us, they are more than just IT provider, they are our friends who are always there when we need them.”

Conclusion:

What started as a one-time cyberattack response grew into a trusted IT partnership. With Klik Solutions managing their full IT environment, the company now operates securely and efficiently. Their IT manager can focus on improving processes, while the business concentrates fully on growth—confident that Klik is always there to protect and support them.